What the FAQ?
Got questions? Awesome – because we’ve got answers!
Impression has an enormous range of branded goods, all with different minimum order quantities (MOQ). We cannot however do one-off items. Give Impression a call today to find out what the MOQ is on the item you’re interested in.
That’s not a range… this is a range! Jump onto the category section on the right here. or on our home page, to see SOME of the range of merchandise and apparel. Our range is so big though our site would crash if we included all of it!! If you can not see what you’re after, just ask the team and we’ll do our best to find it. We can also provide you with catalogues from some of our suppliers if needed.
For most orders, you will be looking at around 3 weeks from when you approve your artwork proof. If you have a tighter time frame please let us know and we’ll see what we can do for you!
Too easy! Check out our endless range of merchandise and apparel options on our home page in the category section. Like something you see? Enquire about the product and/or send us a quote request by clicking on the Enquire about this Product button underneath the item you’re interested in. We’ll get an email of your enquiry and get back to you with an answer and/or quote in no time!
Alternatively, we are sitting at the bottom right of the web page waiting to have a chat with you if you like. Just start the chat by typing your message and we’re away.
We have a large range of merchandise and apparel samples in our showroom at 43 Cameron St for you to check out. If we do not have what you’re after we can get it in for you. For apparel we can also provide you with supplier sizing charts to help you get the right fit.
Ordering is easy – simply email your order and artwork to the Impression team – firstname.lastname@example.org. You will be contacted with an artwork proof for your sign-off and once all approved the product will then go into production. Our 3 week time frame starts then! Once your job is done it will be dispatched for fast delivery to us. When we receive your order we will notify and attach your invoice for payment either prior to or at collection.
It may help to understand the print method jargon. Select here for the most popular print techniques and a brief explanation of what they are. Once again though, we’re here to guide you through this and help you choose the best option for your application.
There are a few things you need to know about artwork!
For most decoration methods we will need a high resolution PDF or .EPS file of your logo/artwork. To help you understand the jargon you can read about artwork here. Alternatively give us a call on 6334 9532 and we’ll guide you through.
Three letters for you – PMS. PMS in this context stands for Pantone Matching System. It is a universal system used to standardise colours so as all manufacturers are on the same page and can match colours no matter where you are or who you talk to. Each colour is made up of four primary colours for print – Cyan, Magenta, Yellow and Black or CMYK if you want the ever popular acronym. Think of your inkjet printer refills…or remember back to mixing primary colours in kindergarten! All colours come from different percentages of these 4 basic colours and based on this breakdown are then allocated a PMS Code to match.
For you and your logo this means once your logo is designed each colour in your logo will be given a PMS code which will allow you to reproduce your logo colours consistently from job to job and printer to printer.
We love working with the team at Impression Promotional Products. They are always helpful, knowledgeable and friendly. Anita makes the whole process easy for us. Great job guys.
Shaw has been very impressed with service and product range that Impressions has provided our business over the past three years. They have helped us promote our brand throughout the community with the Shaw logo on our uniforms, advertising banners, safety gear, caps, stubby holders, pens and stationary.
I would recommend Amanda, Damien and the team to any business wanting to improve their brand.
I have been very impressed with the prompt service your office has provided. This being the first time we have used your services, I was impressed by the quick response from Damo in arranging for quotes and samples. Your office has been very easy to deal with and would certainly recommend to anyone.
Hi Anita and Damien,
I would like to thank you for all your help and support in ordering merchandise for HIPPY program. I experienced probably the best customer-service experience from you. I truly appreciate your kind patience with me and my multiple change in the merchandise-order. You were always prompt with your replies and emails, even at this busy time of end-of-financial year.
So thank you very much for your service! I can’t wait to wear the lovely hoodies with our program logo. The 64 children enrolled in our program too are eagerly looking forward to their beautiful bottles.
It was a pleasure to work with Damian. He made the whole process very easy and was friendly, helpful, and confident. I hope the pilot of our project goes well so that we can use you guys for more promo gear in the future!
Anita and Damo from Impression Promotional Products have been fantastic to work with over the past 12 months. Their positive energy when you enter the store, through to helpful advice and selection of products have contributed to us forming a great brand within the state. It is clear for me that they are not just here to help – but to help create our brand and its message through genuine products. Our team and kids are so appreciative.
A big thanks to the team at impressions, they have been fantastic to work with! This was our first time using impressions and we were very impressed with the prompt and professional service!
Anita made the whole process so easy, we are very happy with our products and would certainly recommend.